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Our Office Location
4th Floor, Bell`&apos`s House, 10A Ho Chi Minh Sarani, Kolkata, West Bengal, 700071, India
Grievance Redressal Escalation Matrix
| Level | Turn-around Time | Name & Designation | Contact Details |
|---|---|---|---|
| Initial Complaint | 7 WORKING DAYS | Name: Customer Care AssociateDesignation: Customer Care Associate | 4th Floor, 'Bells House', 10A Ho Chi Minh Sarani, Kolkata, West Bengal, 700071, IndiaPhone: 1800-258-5616care@regalfincorp.com |
| Level 1 | 7 WORKING DAYS | Name: Senior ManagerDesignation: Senior Manager | 4th Floor, 'Bells House', 10A Ho Chi Minh Sarani, Kolkata, West Bengal, 700071, IndiaPhone: 0124-3509999escalationdesk@regalfincorp.com |
| Level 2 | 7 WORKING DAYS | Name: Nodal Grievance Redressal OfficerDesignation: Nodal Grievance Redressal Officer | 4th Floor, 'Bells House', 10A Ho Chi Minh Sarani, Kolkata, West Bengal, 700071, IndiaPhone: 0124-3509999servicehead@regalfincorp.com |